117
total customer reviews
95%
would recommend to others
4.8/5
average satisfaction rating
Showing all 117 unedited reviews
This is my first home, and I couldn’t have asked for a better team of people to work with! I’m so glad I went with Veterans United! From Billy to Natalie to D.K, Seth from Safe Haven to the Veterans United insurance team…the team I had is the best!! And also a special shout-out to my realtor, Diana Johnson, who held my hand through everything and always had my back throughout the entire process! (She’s not with Veterans United, but it’d be wrong to not shout her out!
Sophea P. | 11/10/23 | Chattanooga, TN
Verified Customer Agent: Billy Abney, NMLS# 202563
Kyle and Keagan were amazing to work with. They were available to answer questions or concerns anytime for us. If they didn’t know the answer they found out and got right back to us. We are definitely recommending this team and their excellent skills.
Jeffrey and Baye H. | 10/2/23
Verified Customer
I have never in over 40 years buying homes have I felt more assisted and supported by Lance and his team. He is a amazing person, leader and to a wonderful person. I will never be able to properly express how impressed I am. This team is fun, caring, supportive and professional. It has been my honor to get know them.
Joseph | 9/29/23
Verified Customer
The team at VU is the best. They work with you to be sure everything is taken care of. They are the best!
Lisa H. | 9/25/23
Verified Customer
William G. | 9/24/23
Verified Customer
Ralph M. | 9/23/23
Verified Customer
Scott was great easy to contact and made our home buying process very enjoyable
Robert C. | 9/22/23
Verified Customer
Ted, Crystaline, Abbey and Joshua were absolutely amazing in our home buying experience. We were never stressed as they not only walked us through every step, but took care of every tiny detail making this such a stress-free experience.
Nancy W. | 9/21/23
Verified Customer
Anezio | 9/20/23
Verified Customer
Micah | 9/20/23
Verified Customer
Jerome | 9/20/23
Verified Customer
Matthew S. | 9/20/23
Verified Customer
Buying a home can be very daunting for those that have no clue where to start. Jason, Seth, Jamey, and Zuri they are a dream team of helping the confused feel at easy with buying a home. Its their personal touches of understanding life happens and checking up on you just to say helllo how you doin’. With them not in corner but at your side buying your forever home is possible.
Steven and Katherine R. | 9/20/23
Verified Customer
I worked with Mason on my homeowner’s policy and he was wonderful in explaining steps as we went along. I really appreciated his customer service skills.
Cheryl | 9/20/23
Verified Customer
Great service. Fantastic and responsive to everything
Jerome S. | 9/20/23
Verified Customer
Bill Musick was absolutely amazing and made this confusing process clear and easy for me. His team which were personally assigned to me were excellent. I want to mention Courtney and Megan who did all the necessary “grunt work “, these ladies worked so hard for me and I say THANK YOU SO VERY MUCH LADIES. I couldn’t have done this without you!
Cheryl H. | 9/20/23
Verified Customer
Christopher T. | 9/20/23
Verified Customer
Sally W. | 9/19/23
Verified Customer
Penny N. | 9/19/23
Verified Customer
Hung | 9/19/23
Verified Customer
Jordan C. | 9/19/23
Verified Customer
Christian R. | 9/19/23
Verified Customer
Jim H. | 9/19/23
Verified Customer
Michael H. | 9/19/23
Verified Customer
Isaac Cater was completely useless, he would never return calls and always request I call but was never available. He wasn’t pleasant working with, the homebuying experience would have exponentially been improved if he was not apart of it!
Josh H. | 9/19/23
Verified Customer
Worst insurance finder ever, they could have help better with finding an insurance company that would insure my home and not dropped us after only 30 days. Had to call someone else to help with finding an insurance company that would insure our home.
Janet A. | 9/19/23
Verified Customer
This was easiest house I’ve ever bought. You all made the difference! You have great communication with client and each other. We didn’t wait long on any.part of the process. Abd best of all, no surprises at closing
Deah | 9/19/23
Verified Customer
James | 9/19/23
Verified Customer
James B. | 9/19/23
Verified Customer
William H. | 9/19/23
Verified Customer
BeCandice B. | 9/19/23
Verified Customer
Ron V.B. | 9/19/23
Verified Customer
You guys made the experience amazing.
Amilcar H.C. | 9/19/23
Verified Customer
Jacob S. | 9/19/23
Verified Customer
Jim Lowry loan coordinator and Rich Whitler loan officer were absolutely incredible. They made our whole first time home buying experience really great when it could have easily been a confusing nightmare without their constant support and knowledge.
Lessa | 9/19/23
Verified Customer
Bonnie L. | 9/19/23
Verified Customer
Samuel T. | 9/19/23
Verified Customer
Thank you for your help. And with dealing with all the stress.
John J. | 9/19/23
Verified Customer
I felt that the team went above what you would expect
Kenneth L. | 9/19/23
Verified Customer
The mortgage had to be record time for completion, Bravo Zulu to the entire Veterans United Team.
Don P. | 9/19/23
Verified Customer
Robert N. | 9/19/23
Verified Customer
Kristie C. | 9/19/23
Verified Customer
Brian T. | 9/19/23
Verified Customer
My veterans united team did a fantastic job for Deborah and I from Clinton,Spencer, laura,and katy
Michael L. | 9/19/23
Verified Customer
Robert P. | 9/19/23
Verified Customer
Bobby W. | 9/19/23
Verified Customer
Love everything about Veterans United insurance and the communication. They do the hard work on your behalf and save you tons of money. Had my State Farm guy give me quotes for HOI and Veterans United Insurance saved me over $500/ year!!
Brett S. | 9/19/23
Verified Customer
David S. | 9/19/23
Verified Customer
Jimmy G. | 9/19/23
Verified Customer
Arthur J. | 9/19/23
Verified Customer
“Team” what team. They just left me on my own and I got stuck with the WORSE DEAL. I will be telling all my veteran buddies and circles to stay clear of this company. All they care about is l getting you to sign so they can make their money. Then they sold my loan not even a day after signing it no notice so that messed up my homeowners insurance which I had to fix. Highly not recommended to use to this company.
Randy | 9/19/23
Verified Customer
Andrew A. | 9/19/23
Verified Customer
Nathan P. | 9/19/23
Verified Customer
Ronny H. | 8/30/23
Verified Customer
Shawn L. | 8/16/23
Verified Customer
Gary M. | 8/15/23
Verified Customer
Bryant G. | 8/14/23
Verified Customer
Annette B. | 8/14/23
Verified Customer
Betty R. | 8/14/23
Verified Customer
Chantel M. | 8/13/23
Verified Customer
Rosemary W. | 8/12/23
Verified Customer
Gary D. | 8/11/23
Verified Customer
Michael T. | 8/10/23
Verified Customer
Mitchell P. | 8/9/23
Verified Customer
Earl B. | 8/9/23
Verified Customer
Easy to get things done with the system that is in place. Smooth.
Jonathan C. | 8/9/23
Verified Customer
Damon B. | 8/9/23
Verified Customer
Yvette L.W. | 8/9/23
Verified Customer
Norbert S. | 8/9/23
Verified Customer
Stu P. | 8/9/23
Verified Customer
The best rates and the best insurance company.
Dorothy M. | 8/8/23
Verified Customer
Excellent…
Anthony H. | 8/8/23
Verified Customer
Edward E. | 8/8/23
Verified Customer
It was easy, efficient and a pleasure to work with Veterans United. Thanks again.
Rick & Vivian B. | 8/8/23
Verified Customer
Daniel | 8/8/23
Verified Customer
Me and my wife were supposed to receive surviving spouse insurance papers to view and sign but we never received any, a person called us and told us. How did they know and no one else told us. Sounds like someone made a mistake. We are going to receive them in the mail! What’s up?
Gary K. | 8/8/23
Verified Customer
Ashley S. | 8/8/23
Verified Customer
Jim C. | 8/8/23
Verified Customer
Charles P. | 8/8/23
Verified Customer
You all are just AWESOME made the whole thing a breeze and I would recommend you to anyone I know in the service trying to buy a house!
Greg P. | 8/8/23
Verified Customer
Ted L. | 8/8/23
Verified Customer
My experience with Veterans United was nothing short of marvelous. They made me feel like they were invested with me and helped me throughout the process. Very satisfied family member.
Gary L. | 8/8/23
Verified Customer
Michael C. | 8/8/23
Verified Customer
Everyone has been absolutely amazing.
Debra T. | 8/8/23
Verified Customer
Kevin M. | 8/8/23
Verified Customer
Eric H. | 8/8/23
Verified Customer
Michael B. | 8/8/23
Verified Customer
Dennis W. | 8/8/23
Verified Customer
Jim N. | 8/8/23
Verified Customer
Timothy F. | 8/8/23
Verified Customer
Signora M. | 8/8/23
Verified Customer
Ryan B. | 8/8/23
Verified Customer
Jake W. | 8/8/23
Verified Customer
Heather D. | 8/8/23
Verified Customer
Sandy M. | 8/8/23
Verified Customer
Todd G. | 8/8/23
Verified Customer
Brandon P. | 8/8/23
Verified Customer
Travis, Jill, and Joshua were amazing. Thank you for all your help. You’ve helped make our dream come true.
Luis R. | 8/8/23
Verified Customer
As I had said on the previous survey. Dan, Erin, Emily, and Bo were epic in their performance. They should be your training models and your satisfaction rating would go up 100%. These are a few things they did you keep getting dinged on in surveys. 1 Dan’s response time on a question or return text. 5-10 mins no more (Very impressive). Erin pre informative (Send requested photo documents in completely intact. No missing corners. No cut off lines. Banker may ask for some additional documents day before closing (Your not surprised and think VU don’t have their crap together) Do not apply for new credit or move a large amount out of an acct (keeps from having banker tell you you’re no longer qualified day of signing). Emily called twice a week to check in and took a lot of behind the scenes like utilities. Discounts etc. Bo was very knowledgeable on Insurance. The entire team would call or text me 1-2 times a week this showed they cared about ME. I managed 8 different Walgreens stores in 25 yrs. I know Surveys and how to win on them. Overall the team succeeded in Customer Service, Response time, and letting you know what was going to happen before it did. No surprises.
Michael J. | 8/8/23
Verified Customer
Keep being awesome.
Omar B. | 8/8/23
Verified Customer
Joshua D. | 8/8/23
Verified Customer
Less change of command with repetitive Questions and rhetorical questions that have been answered already.
Neil E. | 8/8/23
Verified Customer
Okieve | 8/8/23
Verified Customer
Jackie F. | 8/8/23
Verified Customer
I want to thank everyone that assisted me in buying my very first home ever. I am finally happy after my closing. Thank you and God bless you.
Ismael G. | 8/8/23
Verified Customer
I have heard mixed review about veterans united. But my team was amazing and even calling the 800 number everyone was fast and efficient. it made the process easy and smooth and competitive rates in todays crazy market.
Brandon S. | 8/8/23
Verified Customer
Andrew S. | 8/8/23
Verified Customer
Emmanuel G. | 8/8/23
Verified Customer
Kenneth P. | 8/8/23
Verified Customer
Everyone at VUI were outstandingly amazing! We had the best people and teams assisting us throughout the entire process! Just amazing!
George & Stephanie B. | 7/12/23 | Georgetown, IN
Verified CustomerAgent: Katy Reeder, NMLS# 1246356
Veterans United Loans was very good regarding information and service to the customer.
However, the Veterans United Insurance section needs instruction regarding the importance of returning telephone calls from the customer and/or just a follow-up contact as to inquiring if the customer has any questions. It was a toss-up whether to go with Veterans United Insurance or Armed Forces Insurance (AFI). I went with Veterans United primarily due to cost. Once I made that decision, the Veterans Untied Insurance associate failed to return my call and I never heard from him again (commission made–now move on to the next customer). However, the AFI associate continued to make contact with me as to how she could have improved her service. There was nothing wrong with her customer service, AFI was simply a bit more expensive than Veterans United, but her customer service surpasses that of Veterans United. I have waited for the dust to settle regarding the closing of the house, in order to re-evaluate my Home Insurance selection. Even though the AFI cost is more, I now find myself trusting their insurance associates more than Veterans United. I will probably terminate Veterans Insurance and pay the extra cost for the trust I have in the AFI insurance associates.
However, the Veterans United Insurance section needs instruction regarding the importance of returning telephone calls from the customer and/or just a follow-up contact as to inquiring if the customer has any questions. It was a toss-up whether to go with Veterans United Insurance or Armed Forces Insurance (AFI). I went with Veterans United primarily due to cost. Once I made that decision, the Veterans Untied Insurance associate failed to return my call and I never heard from him again (commission made–now move on to the next customer). However, the AFI associate continued to make contact with me as to how she could have improved her service. There was nothing wrong with her customer service, AFI was simply a bit more expensive than Veterans United, but her customer service surpasses that of Veterans United. I have waited for the dust to settle regarding the closing of the house, in order to re-evaluate my Home Insurance selection. Even though the AFI cost is more, I now find myself trusting their insurance associates more than Veterans United. I will probably terminate Veterans Insurance and pay the extra cost for the trust I have in the AFI insurance associates.
William N. | 11/6/22 | Lawton, OK
Verified CustomerAgent: Beth Fletcher, NMLS# 493035
Having gone through the mortgage application and approval process many times with different firms in the past I can say in comparison working with Veterans United gave me a sense that they were working for me and keeping my interest as a priority during the entires process. No surprises just consistent professional work.
Kirk B. | 4/12/22 | Ann Arbor, MI
Verified CustomerAgent: Steve Kincheloe, NMLS# 328305
We were expecting the home buying process to have so many bumps in the road. All we’ve ever read about are nightmares when it comes to delayed appraisals, lack of communication from loan teams, and trying to prequalify/close on a home using a VA loan. We had friends and family urging us not to waste our time using Veterans United as our lender. In fact, we were told by so many people to go the conventional route for a mortgage loan, especially during a pandemic.WE ARE SO THANKFUL WE DIDN’T TAKE THEIR ADVICE. If I could upload a screenshot of my call log/texts, I would. I don’t think a day went by after our offer was accepted that at least one rep from our personal loan team was in contact with us by phone, text, or e-mail. Our entire VU team has been incredible from the start! I believe we closed in 35 days, and that’s only because we chose the extra 5 days as a favor to the sellers. Our appraisal was requested just a few days after the offer was accepted and completed within 72 hours. Our loan officer encouraged us to return any requested documents as soon as possible to prevent delays, and as long as you’re living in 2021, you don’t even need to leave your home to send on any documents. Everything was completed by uploading screenshots to myVU portal.I absolutely recommend the following reps to ANYONE looking for a good VU team: JOHN LYMAN – Loan Officer, ABBIE MAISLIN – Loan Coordinator, FRANCIE GREEN – Home Buying Concierge, and JENNA SADICH – Veterans United Insurance Agent.A++++++ WILL DO BUSINESS AGAIN
Evan L. & Jess S. | 4/12/22 | Danville, IN
Verified CustomerAgent: John Lyman, NMLS# 47945
Tyler Chinn, my loan officer, was the whole reason I chose to go with Veterans United instead of 2 others I was interviewing. He was quick responding, gave very detailed explanations on every aspect of the loan process. He educated me so I could make informed decisions regarding the choices I had on what type of loan and other decisions I could make along the way. He was always available to answer my questions via email or phone. He would call to let me know something was coming my way to review or sign. He is honest, very knowledgeable of the whole loan process and he always had a cherry, upbeat, positive attitude and great sense of humor which came through the phone and brightened my days. Their electronic data system is far superior than any I have EVER used. I would get email notifications of “to do” or “document to review and sign” and immediate pdfs within seconds of signing. Uploading documents was extremely easy and they could be viewed again at any time or deleted and updated. They had educational videos on a lot of different loan and closing topics that were very useful and many other helpful tools are available. I also picked Veterans United Insurance because of the quick quotes compared to the other agents. Paul Lee, my agent, was also very efficient and straight to the point. I highly recommend both to every Veteran AND non veterans too!
Kimberly P. | 7/28/21 | Eustis, FL
Verified CustomerAgent: Tyler Chinn, NMLS# 1933964
Veterans United made the entire purchase process incredibly easy. Communication was exemplary, and all parties involved in the process were professional and responsive. I could not have asked for a more positive experience.
Kevin J. | 7/28/21 | Dayton, OH
Verified CustomerAgent: Mitch Pearson, NMLS# 1407333
William & Theresa M. | 3/24/21 | Hillsboro, OR
Verified CustomerAgent: Anne Kuster, NMLS# 1068788
Everything was very clear and prompt. A very helpfull staff.Thank you all.Sincerely Bob and Jill
Robert V. | 5/25/18 | Hernando, FL
Verified CustomerAgent: Andy Strubel, NMLS# 996805
